Warranty

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    Free Delivery*
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    Lifetime Warranty
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    100% Satisfaction
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    Free Swatches

Free delivery

All our custom-made blinds and shades are delivered free of charge throughout the province of Ontario, Quebec, New Brunswick, Nova Scotia and Prince Edward Island. Only land delivery shipments are included in this offer. If for any reason it would not be possible to delivery by land, our customer service will notify you.

Satisfaction Guaranteed

Customer satisfaction is very important to us, and we want you to order with confidence. That's why we offer our exclusive 30-day satisfaction guarantee*.

The satisfaction guarantee may apply, at the sole discretion of trueblinds.ca, if you are not completely satisfied with the quality ** of the product you have received from trueblinds.ca. For any situation related to this satisfaction guarantee, please contact us within 30 calendar days of the delivery of our product to your home and we will guide you through the warranty application process, if applicable.

Trueblinds.ca will need to approve all reasons of dissatisfaction and that the situation meets all the criteria for the application of the satisfaction guarantee, trueblinds.ca will proceed, at its discretion, to repair the product or to remanufacture completely with a replacement product that will be sent to you at no additional cost.

COLOR DISCLAIMER: The satisfaction guarantee cannot be applied if the color is the cause of the dissatisfaction. In order to prevent this situation, trueblind.ca offers a free sample service that we strongly recommend to use before ordering.

NOTICE OF DIMENSIONS AND SELECTION OF TYPE OF INSTALLATION: TAll our products are custom made. Any situation involving the dimensions and / or the type of installation selected cannot be considered as being included in the satisfaction guarantee. We do, however, offer a low-cost service for sizing the blinds if a dimensional error has occurred during your order, as long as we are able to size the product. Do not hesitate to consult our measurement guide on our site and do not hesitate to ask us for advice if you have any hesitation in taking a measurement. Link: How to Measure 

PRODUCT UNPACKING WARNING: All products are carefully packaged in bubble wrap. Take great care when opening the package to not damage the product. Any situation related to, or which gives the impression thereof, the unpacking of the product cannot be included in the satisfaction guarantee.

Returns will not be accepted without prior authorization and must be shipped to trueblinds.ca in their original condition within 30 calendar days of receipt. Please keep the original boxes as you may need to return the shades/ blinds to us, please make sure you pack them perfectly. Not sure how to pack them? Contact us and it will be our pleasure to assist you. Trueblinds.ca cannot follow up on this guarantee if the customer is unable to package the product in its original packaging.

      * Certain conditions apply

      ** If the quality of the product received is compromised and a defect is visually obvious. Quality defects are: Imperfection on the components, damage during transport of the product occurred before the unpacking of the product (under any reserve), defect and imperfection on the fabric. These unfortunate situations must be reported to trueblinds.ca in the form of an email including images demonstrating the present situation at info@trueblinds.ca.

Guarantee applicable with all our products

All original purchasers will be provided with our warranty for your window treatments, The product must be properly installed in the original window, with a proof of purchase. This is in addition to any warranty provided by the manufacturer’s products sold under the brand trueblinds.ca. Only trueblinds.ca is authorized, and at its sole discretion, to authorize or not to apply the guarantee on a product.

What is covered:

  • Aluminum components, fabric, ropes and chains are covered for 5 years.
  • Rope/chain winding mechanisms (manual winding mechanism) are guaranteed for life.
  • Motorization systems, remote controls and chargers are guaranteed for 1 year.
  • Cordless systems are guaranteed for 3 years
  • Manufacturing defects and shipping damage (Reported within 10 calendar days of receipts of goods).

What is not covered:

  • Variations in the texture, construction or color of natural products, slight warping of wood products and natural color changes of materials that occur over time.
  • Products that exceed size recommendations or are outside of product specifications.
  • Any problems with the product due to one of the following causes:
    • Improper installation, operation, or cleaning.
    • Normal wear and tear.
    • Excessive exposure to heat, sunlight, or humidity.
    • Modification of any type.
    • Damage caused by children, pets, misuse, or insects. Damage resulting from an intentional or unintentional act is not covered by this warranty. Trueblinds.ca reserves the final right to examine the source of an intentional or unintentional act that may result in damage to a product. Trueblinds.ca will then be able to determine whether the situation is covered under warranty.

*When weaving the fabric, a protective layer of sensitive liquid is applied to protect your fabric from UV rays. We have learned that some fabrics appear to be more sensitive than others. What we therefore determine by "improper cleaning" is any application to the product including water, liquid products, detergents or soaps. Applying any of these substances to the blinds will automatically be considered improper cleaning. Any friction or rubbing action being done to the product will also be considered as improper cleaning method

Troubleshooting warranty issues:

  • Repair or Replace: trueblinds.ca will determine, at our discretion, whether the product will be repaired or replaced.
  • Availability of the replacement product: If the replacement of the product is necessary and authorized by trueblinds.ca for a product delivered still under warranty and the model or color of the product to be replaced is no longer available, we will provide a replacement product. As close as possible to the original product. If there are multiple products in the same room, only the defective product will be repaired or replaced. Every effort will be made as much as possible, to the original specifications.
  • The product must be returned in its original packaging (Box and bubble). If an error occurs when unpacking the product, it is in most cases possible to replace the damaged component at a lower cost.
  • Shipping costs: After a period of 1 year, the customer is responsible for the shipping costs associated with the warranty repair.
  • After the warranty expires:
    • After the warranty expires, many products can still be repaired at a nominal charge.
    • In many cases, a repair kit with the necessary components and instructions to facilitate the repair can be sent to the customer.

Troubleshooting warranty issues:

Call us at 1-844-741-9835 and provide your original order number

This warranty replaces all other warranties, written or oral. In no case will we be held responsible for the consequences, direct or indirect damage which may result from a product defect or from the violation of this warranty. We reserve the right to inspect any product or component prior to replacement. In order to proceed with the repair or replacement, we must receive proof of purchase. sales invoice or any other payment document validating the original purchase date.

Errors in your order

All our products are custom made, so it is very important to follow our measurement and installation instructions. It is equally important that you check your email order confirmation for accuracy. Of course, we realize that errors can occur and if we make a mistake on your order, we will repair it or reproduce your order at no cost to you.

If you make an error in the measurement or order, please contact us within 30 calendar days. Depending on the type of error, you may return the product to our factory for modification, or we will remake it at a discount. Charges may apply depending on the type of modification that will be requested. We will be able to confirm the cost of the repair. Please note that return shipping and re-routing costs are the responsibility of the customer and are not refundable.

Modification of your order:

All products are made to order, and production normally begins the day after ordering. Therefore, we are happy to modify or cancel orders as long as we are contacted within 24 hours from the date the order was submitted to us. Orders changed or canceled after one business day may incur additional charges.

Color accuracy

Due to the differences between monitors, the colors that appear on your screen may not be exact.

If color is important, you must request free samples before ordering. We guarantee your satisfaction with color only if samples are received before ordering and the color of the product received is different from your sample. Colors may vary between dye lots. If you are ordering blinds for more than one room and want to make sure they all have the same color batch, make sure you purchase all your blinds at the same time so that they are made from the same lot of material. We only guarantee color match for blinds that are purchased together on the same order.

Delivery time

Due to the current high volume of orders as well as delays in the supply chain caused by the current pandemic situation, delivery times can sometimes be longer than 4 weeks. We appreciate and thank our customers in advance for their understanding. Although these situations are out of our control, you can trust that we will do all to get your order to you in the shortest time frame possible . Since we manufacture our products ourselves, we have better control over manufacturing times, and we make sure to meet your expectations during peak seasons. We are working hard to limit delivery times despite the difficulties that this pandemic brings. Therefore, trueblinds.ca cannot be held responsible for any dispute caused by a delivery delay. The times indicated on the site are indicative only.

Order by phone

All customers who place an order with us over the phone are responsible for verifying their orders on the order confirmation emailed to them after payment. Customers who fail to do so will void the satisfaction guarantee offered. Our priority is to deliver your order without error as soon as possible, which is why we ask for this verification. We strongly suggest that you check your confirmation after each order. If a customer does not receive an email confirmation for some reason, such as an incorrect email address, it is the customer's responsibility to contact us for order confirmation.

TRUEBLINDS.CA

all content published on the site is provided "as is"Trueblinds.ca reserves the right to modify, correct, interrupt and / or delete the content or access to the site at any time, without notice.

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